Frequently Asked Questions
Everything you need to know about your Bird Collective order.
When will my order ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information to follow your gear on its journey.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached to qualify for a full refund.
How do your clothes fit?
Our apparel generally follows a standard unisex fit. We recommend checking the specific size guide located on each product page to find your perfect measurement.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
Are your products sustainably made?
We prioritize the planet by using organic cotton, recycled polyester, and partner with factories that ensure fair labor practices and environmental standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.